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IT Support Specialist
Summary
Title:IT Support Specialist
ID:4671
Department:Information Technology
Location:Madison, WI
Description

POSITION SUMMARY:

Up holds the Vision, Mission, Goals, and Values of the Company.
 

This position is responsible for installing, configuring, upgrading, maintaining, and repairing workstations, printers, peripheral devices, and software.

POSITION DUTIES:

  • Install, configure, and support desktop and laptop workstations, software, printers, peripheral devices, etc.  This includes Microsoft Office suite and various other Windows applications.
  • Provides support for workstation operating system, hardware, and network issues
  • Provides support for Microsoft Office suite, web browsers, anti-virus, file management, and back-up systems
  • Install, configure, upgrade, maintain, repair, or replace hardware and software systems
  • Assists Network Administrator with any projects as needed
  • Other duties as assigned by Network Administrator

EXPERIENCE/EDUCATION GUIDELINES:

  • Associate degree in a related field or A+ certification
  • 1-3 years experience providing IT support
  • Candidate must pass a Background Check and Drug Screen (required)

KNOWLEDGE AND SKILLS:

  • Working knowledge of desktop operating systems and related computer technologies
  • Outstanding customer service skills
  • Detail oriented with the ability to work on multiple projects simultaneously
  • Excellent analytical and problem solving skills
  • Excellent written and verbal communication skills
  • Dependable team player
  • Self-motivated

REQUIRED COMPETENCIES AND QUALITIES

Individual Performance – Consistently performs work that meets or exceeds goals, expectations, quality standards and client requirements.  Strives for excellence by seeking challenges, self-development, improving knowledge and skills.

Results – Achieves positive results by problem solving, setting goals and priorities, has high      standards for delivering an excellent work product. 

Technical expertise – Possesses, and continually seeks to improve, sound technical and professional knowledge and skills. 

Communication – Demonstrates effective communication through active listening, presentation skills, and strong verbal and written skills.

Teamwork – works hard and efficiently within a team to achieve group goals; takes the     interests of others into consideration when taking action and is respected and trusted by others.

PHYSICAL REQUIREMENTS:

  • Meet project deadlines as required
  • Working at a computer for several hours at a time
  • Ability to lift up to 40 pounds
  • Performing typical office activities

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