POSITION SUMMARY:

Up holds the Vision, Mission, Goals, and Values of the Company.
 

This position is responsible for installing, configuring, upgrading, maintaining, and repairing workstations, printers, peripheral devices, and software.

POSITION DUTIES:

• Install, configure, and support desktop and laptop workstations, software, printers, peripheral devices, etc.  This includes Microsoft Office suite and various other Windows applications.
• Provides support for workstation operating system, hardware, and network issues
• Provides support for Microsoft Office suite, web browsers, anti-virus, file management, and back-up systems
• Install, configure, upgrade, maintain, repair, or replace hardware and software systems
• Assists Network Administrator with any projects as needed
• Other duties as assigned by Network Administrator

EXPERIENCE/EDUCATION GUIDELINES:

• Associate degree in a related field or A+ certification
• 1-3 years experience providing IT support
• Candidate must pass a Background Check and Drug Screen (required)

KNOWLEDGE AND SKILLS:

• Working knowledge of desktop operating systems and related computer technologies
• Outstanding customer service skills
• Detail oriented with the ability to work on multiple projects simultaneously
• Excellent analytical and problem solving skills
• Excellent written and verbal communication skills
• Dependable team player
• Self-motivated

REQUIRED COMPETENCIES AND QUALITIES

• Individual Performance – Consistently performs work that meets or exceeds goals, expectations, quality standards and client requirements.  Strives for excellence by seeking challenges, self-development, improving knowledge and skills.

• Results – Achieves positive results by problem solving, setting goals and priorities, has high      standards for delivering an excellent work product. 

• Technical expertise – Possesses, and continually seeks to improve, sound technical and professional knowledge and skills. 

• Communication – Demonstrates effective communication through active listening, presentation skills, and strong verbal and written skills.

• Teamwork – works hard and efficiently within a team to achieve group goals; takes the     interests of others into consideration when taking action and is respected and trusted by others.

PHYSICAL REQUIREMENTS:

• Meet project deadlines as required
• Working at a computer for several hours at a time
• Ability to lift up to 40 pounds
• Performing typical office activities